Return and Refund Policy – Asrar Al-Watan

At Asrar Al-Watan, we value our customers’ satisfaction and trust. To ensure full transparency and clarity, we outline our return and refund policy below for all purchases.

Return Policy

  • Returns are accepted within 48 hours of the delivery date.

  • Products must be returned in their original condition, unused, and with all accessories and original packaging intact.

  • Returns will not be accepted after 48 hours, unless a verified manufacturing defect is present.

  • If the product has been opened or installed by an unauthorized technician, the right to return or claim warranty is voided.

Refund Policy

If a return request is approved, the customer may choose between:

  • Replacing the product with a new one (based on preference),
    OR

  • Receiving a refund to the original payment method within 7 to 14 business days.

Note:

  • Shipping and installation fees are non-refundable.

  • The customer will bear the return shipping costs, unless the return is due to a verified manufacturing defect.

Exceptions

  • Products damaged due to misuse or improper installation are not eligible for return.

  • Customized or modified products made to the customer’s request cannot be returned.

How to Request a Return or Refund

Please contact us via WhatsApp or phone within 48 hours of receiving your order, and provide the following:

  • Invoice number

  • Description of the issue

  • Photos of the product (if a defect is present)