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Warranty Policy - Asrar Al Watan Company

At Asrar Al Watan, we are committed to providing the highest quality electrical products, ensuring your satisfaction and trust through a clear and transparent warranty policy.

Warranty period

All products sold by Asrar Al Watan store are covered by a one-year warranty from the date of purchase, unless otherwise stated in the product details.

Warranty includes

  • Manufacturing defects or technical malfunctions not caused by misuse.

  • Malfunctions that occur during the warranty period under proper conditions of use.

  • The possibility of maintaining or replacing the product if it is not repairable.

Warranty not included

  • Malfunctions resulting from misuse, neglect or improper installation.

  • Product exposed to liquid, excessive heat, or breakage.

  • Modifications or repairs made outside of the store's authorized service centers.

  • Products whose warranty has expired.

Guarantee application procedures

  • Please keep the original purchase receipt, as it is a prerequisite for warranty activation.

  • Contact us via [phone number, email, or contact page].

  • Deliver the product to an authorized service center for inspection.

Important notes

  • The warranty does not mean a refund of the product value, but rather repair or replacement according to the technician's report.

  • If the same product is not available, it will be replaced with a similar product or with an approved purchase value.